He was pleased with the outcome, and he remained a loyal customer. I also offered him a 20 percent coupon towards his next purchase. I offered him expedited shipping at no charge, so he would receive the item within three days, and that timing worked for his anniversary date. So, I then worked with the customer to identify a different supplier that sold an almost identical item. I first contacted the supplier to see if there was any way to expedite the order, but the best they could do was get the item to him a couple of days earlier than the revised scheduled arrival date. I needed to figure out a way to help him receive the anniversary gift on time. Obviously, the 30 days would not work for him, and he was close to irate about the situation. The item was an anniversary gift for his wife, and the anniversary was less than two weeks away. It was scheduled to arrive within five days of him ordering it, but due to backlog issues with the supplier, the delivery time was adjusted to be 30 days out. Once, I encountered a repeat customer who was upset that an item he ordered was delayed. When answering this question, apply the STAR method: ![]() If the position you're interviewing for is a customer-facing position, then you can count on a question similar to this. Describe your most difficult customer and how you handled it.Īmazon is known for their customer service. I would go to my department manager and report the theft or use the company's recommended reporting policy for such behavior. Plus, stealing is against policy and costs the company's bottom line, no matter how insignificant the theft might seem. While it would be a difficult situation to find myself in, integrity is essential to me. There is really only one way to answer this question that speaks to honesty, integrity, trust, and leadership: You are likely to be asked this question regardless of the position you're interviewing for, especially with cost reduction and shrinkage being top priorities for a company like Amazon. What would you do if you found out your closest friend at work was stealing? Below are three of the top interview questions you are likely to encounter during your interview. Now that you have a foundation on how to answer Amazon interview questions, it's time to practice. Situation: Set the stage by describing the situation.Īction: Describe the action(s) you took to handle the task. Using the STAR method during an interview is an excellent approach to answering these types of questions. With these questions, you can also pull from past experiences to answer how you would handle the hypothetical situation today or in the future.įrom there, you can break behavioral and situational interview questions down further into competencies, such as leadership and communication. How to answer Amazon interview questionsįrom the lengthy list of interview questions that Amazon candidates share online, you can expect that an Amazon interview will rely heavily on situational and behavioral interview questions.īehavioral interview questions focus on past behavior as an indication of future job success, while situational interview questions ask how you would handle any number of hypothetical situations. Now, take a deep breath and get prepped for your interview. ![]() It says a lot if your resume got past the gatekeepers and into the hands of an Amazon hiring manager. As CEO Jeff Bezos once shared, “I'd rather interview 50 people and not hire anyone than hire the wrong person.” Amazon, like most organizations, puts a lot of effort into hiring the right fit for their open positions. Landing an interview with Amazon might feel like one of the most exciting - and intimidating - things to happen to you. a license), or government identification documents (such as SSNs).īe cautious about confidential discussions involving Amazon's policies This includes pictures of inside the facilities (or anywhere a phone would typically not be allowed.Make sure you prep for your Amazon interview. No Personal information Do not share personal information of users (or yourself), including but not limited to: full name, face, age, address, personal identification (i.e. This includes self-promotion of any sort. No Spam Don't post large amounts of random characters, repeated comments, links to outside sources or in rapid succession. Gender, Race, Sexuality, preferences, etc. No Offensive Remarks Do not purposely make offensive remarks about a person's or group's identity, e.g. Feel free to discuss amongst peers and colleagues to make work a better place!ĭisclaimer: This subreddit is not owned or maintained by Amazon or it's subsidiaries Rules Could be complaining about work or suggesting helpful advice to others. Welcome to a place to discuss work with other employees.
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